Shipping policy
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Please note: In rare cases, if an item is temporarily unavailable or we are awaiting the arrival of inventory, processing times may be extended up to 7 business days. Customers will be notified if a significant delay is expected. Delivery times may also vary based on destination, carrier operations, weather conditions, holidays, or other circumstances beyond our control.
DOMESTIC SHIPPING RATES AND ESTIMATES
We offer flat rate and free economy shipping for orders within the United States and Puerto Rico.
| Shipping Option | Estimated Delivery Time | Price |
|---|---|---|
| Standard (Orders $0.00 - $64.99) | 3 - 4 business days | $6.00 |
| Economy (Orders $65.00 and up) | 3 - 4 business days | FREE |
IN-STORE PICKUP
You can skip the shipping fees with free local pickup at our kiosk in San Patricio Plaza. Enter through the Banco Popular entrance, and you'll find our kiosk straight ahead—the first kiosk you'll see as you walk into the mall. After placing your order and selecting local pickup at checkout, your order will be prepared and is usually ready for pickup within 24 hours. We will send you an email when your order is ready along with instructions.
INTERNATIONAL SHIPPING
We offer worldwide shipping via USPS (First Class Package International, Priority Mail International, and Priority Mail Express International) to the following locations:
Dominican Republic, Panama, Hong Kong SAR, Israel, Japan, Malaysia, Singapore, South Korea, United Arab Emirates, Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom, Anguilla, Antigua & Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, British Virgin Islands, Canada, Caribbean Netherlands, Cayman Islands, Costa Rica, Curaçao, Dominica, El Salvador, Greenland, Grenada, Guadeloupe, Guatemala, Haiti, Honduras, Jamaica, Martinique, Mexico, Montserrat, Nicaragua, Sint Maarten, St. Barthélemy, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Trinidad & Tobago, Turks & Caicos Islands, Australia, New Zealand.
Shipping charges and estimated transit times for your international order will be calculated and displayed at checkout.
Import Duties and Taxes: Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Ceci & Sofi is not responsible for these charges if they are applied and are your responsibility as the customer.
HOW DO I CHECK THE STATUS OF MY ORDER?
You can check the status of your order at any time by logging into your account.
When your order has shipped, you will also receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at hi@ceciysofi.com with your name and order number, and we will look into it for you.
REFUNDS, RETURNS, AND EXCHANGES
We offer a 7-day exchange policy, beginning on the date your order is delivered. Items must be unused, unworn, and in their original condition with proof of purchase. We will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at hi@ceciysofi.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
CONTACT US & VISIT US
If you have any further questions, please don't hesitate to contact us or stop by our kiosk!
Text or WhatsApp: 404-423-5451
Email: hi@ceciysofi.com
Visit Us:
San Patricio Plaza
100 Av. San Patricio, Guaynabo, PR 00968