Customer Care
At Ceci & Sofi, every customer matters. We are a small business, and we believe exceptional service is just as important as the products we offer. Whether you have a question about an order, a product, a warranty claim, or simply need assistance, we are here to help.
Get in Touch
Our team strives to respond to all inquiries within 24 business hours whenever possible. During holidays, promotional events, or high-volume periods, response times may be slightly longer.
You can also visit us in person at our kiosk located in San Patricio Plaza, Guaynabo, Puerto Rico.
Email
hi@ceciysofi.com
Phone
787-500-2434
What to Expect
- Responses within 24 business hours whenever possible
- Weekend and holiday messages returned on the next business day
- Assistance with orders, shipping, exchanges, warranties, and product questions
- Friendly, personalized support from the Ceci & Sofi team
Thank you for supporting our small business and the women artisans whose work makes these collections possible.