Privacy policy

At The Soles Group LLC d/b/a Ceci & Sofi ("Ceci & Sofi," "we," "our," or "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you visit https://ceciysofi.com, make a purchase, or otherwise interact with our website.

Information We Collect

When you visit our website, we may collect:

  • Name
  • Email address
  • Phone number
  • Billing and shipping addresses
  • Payment information (processed securely through Shopify Payments and our payment providers)
  • Order history
  • Device information, browser type, IP address, cookies, and website usage information
  • Communications you send to our Customer Care team

How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Provide customer support
  • Process payments securely
  • Arrange shipping and delivery
  • Send order confirmations and shipping updates
  • Detect and prevent fraud
  • Improve our website, products, and services
  • Provide marketing communications if you have chosen to receive them
  • Comply with legal obligations

Shopify

Our store is hosted by Shopify Inc. Shopify provides the online e-commerce platform that allows us to sell our products and services. Your information is stored through Shopify's secure systems in accordance with Shopify's Privacy Policy.

Payment Processing

Payments are securely processed through Shopify Payments and other authorized payment providers. We do not store your complete credit card information.

Cookies

We use cookies and similar technologies to:

  • Remember your shopping cart
  • Save your preferences
  • Improve website functionality
  • Analyze website traffic
  • Personalize your shopping experience
  • Measure advertising performance

You may disable cookies through your browser settings; however, doing so may affect certain website features.

Analytics and Advertising

We may use services including:

  • Google Analytics
  • Meta (Facebook & Instagram)
  • TikTok
  • Shopify Analytics
  • Shop App

These services help us understand how visitors use our website and improve our products and marketing efforts.

Sharing Information

We only share your information when necessary to operate our business, including with:

  • Shopify
  • Payment processors
  • Shipping carriers
  • Marketing providers
  • Analytics providers

We may also disclose information if required by law.

We do not sell your personal information.

Data Retention

We retain your personal information only as long as necessary to:

  • Complete your orders
  • Maintain business records
  • Comply with legal requirements
  • Resolve disputes
  • Enforce our agreements

Your Rights

Depending on where you live, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Request a copy of your information
  • Withdraw consent for marketing communications

To exercise these rights, please contact us.

Children's Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children.

Data Security

We use commercially reasonable physical, technical, and administrative safeguards to protect your personal information. However, no method of electronic transmission or storage is completely secure.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will become effective immediately upon posting on this page.

Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

Ceci & Sofi
The Soles Group LLC
Website: https://ceciysofi.com
Email: hi@ceciysofi.com
Customer Care: +1 (787) 500-2434

 

Last updated: June 29, 2026